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Legal Notice

Privacy policy

Within the framework of the legislation in force on the protection of personal data and privacy, the Fichet Group (hereinafter referred to as "the Fichet Group" or "we"), with its registered office at 7, rue Paul Dautier - CS 50011 78141 Vélizy-Villacoublay Cedex, France, deemed responsible for the personal data that the company collects, uses and manages in accordance with the terms of this privacy policy (hereinafter referred to as "regulations").

We attach the greatest importance to the protection of your personal data. We are committed to protecting all personal information provided to the Fichet Group, whether it comes from business partners, visitors or users of our websites, or from other persons.

Personal data is information about an identified or identifiable living person. These regulations indicate which personal data we collect, how we can use and process it and what your rights are in this regard. Before providing any personal information to us or visiting our websites, we recommend that you read this privacy policy in full to determine whether our privacy practices are acceptable to you. Please be aware that our websites may contain links to other websites.

These third party websites do not fall under the conditions of these regulations. We therefore recommend that you check the privacy and data protection policies of every website you visit. We can only be held responsible for the confidentiality and security of the information we collect and we have no control over the practices of third parties in relation to your information.

For an explanation of the terms used here, please refer to the glossary at the end of this document.

Who owns the personal information we collect?

In the context of its activities, the Fichet Group collects personal data from various persons, such as:

  • the representatives of our suppliers, customers or other business partners
  • external service providers
  • the users of our websites
  • persons who contact us in any way, and
  • applicants

How do we collect your personal data?

The personal information we collect is the information you voluntarily and knowingly provide to us, online or offline. We collect personal data when:

  • you visit our websites or fill out one of our online forms
  • you contact our customer service or request information in any form
  • you physically visit one of our locations
  • you place an order
  • you communicate with us through network sites, third-party applications, or other similar technology
  • you subscribe to our blog, our newsletters or emails
  • you visit our stand at a trade fair
  • We may also collect information provided to us by third parties, such as information related to other websites that we publish or that come from third parties (subcontractors, etc.).

What personal data do we collect?

As part of its activities, the Fichet Group may collect various personal data about you, such as your name, gender, job title, photo, email address, home address and other contact details, information about your activities and other interests, our correspondence with you (such as meeting notes ), the products and services we have provided to you or that may interest you, and financial and payment information.

When you use our websites, we collect certain standard information that your browser sends to our website. This information includes technical data such as your IP address, browser type, operating system, language, time zone, access times, country and the URL of the page (referent).

For what purpose do we process your personal data?

We process your personal data for the following purposes:

  • to be able to provide you with the requested information and ordered products and services
  • to notify you of any changes to your services and to provide you with information about similar products and services that may interest you
  • to inform you about market events and product launches
  • to communicate with you and with third parties
  • to administer our websites and improve our products and services
  • to analyze the use of our websites
  • to comply with our legal and regulatory obligations, and
  • to achieve other business objectives, such as negotiating, entering into and executing contracts, managing accounts and records, supporting activities related to corporate social responsibility, legal, regulatory and internal investigations, and debt management.


When you apply for a position through our websites or another channel, we collect additional and more specific personal information about you, such as your qualifications, work experience, references and our comments during the interview. We may also request other information from you, such as your interests and the types of positions you are interested in. Any personal data that you provide to the Fichet Group in the context of an application will be processed in accordance with our recruiting practices.

Legal basis for the processing of your personal data by the Fichet Group: In order to comply with current privacy legislation, the Fichet Group must specify the legal basis for the processing of your personal data. In accordance with the reasons for which we collect and use your personal data set out above, the legal basis for the processing of your personal data by the Fichet Group is generally as follows:

  • your consent
  • the performance of an agreement between us and you or other parties
  • the legitimate commercial interests of the Fichet Group or those of a third party
  • compliance with our legal obligations

Who do we share your personal data with?

The Fichet Group may share your personal data with employees who need them internally for commercial or legal reasons, for example to perform administrative tasks (prepare invoices, etc.) or to send a request from you to the appropriate department.

We may also pass your personal data to third parties such as authorities, our advisers, our IT service providers and third party companies authorized by the Fichet Group to respond to your service request; to protect any intellectual property rights related to a product or service offered on or through our websites; to obtain legal or other advice; to respond to a request of a legal nature or to comply with a legal obligation; and to ensure compliance with the terms of use of our websites.

We may pass on your personal data to third parties in the event of a sale, acquisition or merger of a company or asset, in particular to the seller or potential buyer.

Since the Fichet Group operates worldwide, we may share the personal data you provide with any Fichet Group company worldwide. These companies are obliged to respect the confidentiality of your data and only use it for the purposes set out in these regulations.

We may choose to allow users to share comments, posts, testimonials or other information. This information that you may provide to us may be made public. In that case, this information can be read, collected and used by anyone who has access to it.

Finally, we may share non-personal information with third parties not listed above. In such cases, we may aggregate or anonymize the information so that a third party cannot determine the relationship between this information and you, your computer or your equipment. Merging means that we combine the non-personal information of a large number of people so that they are no longer associated with anyone in particular. Anonymization means that we try to remove or change certain details that can be used to associate data with an individual.

Transfer of personal data

Please note that persons to whom the Fichet Group may transfer your personal data in accordance with these regulations may be located in a country other than yours, and that country may have less stringent data protection laws. By accepting these regulations, you agree to your personal data being transferred abroad.

When we transfer your personal data abroad, we take the necessary legal measures to protect it and to ensure that it is processed in accordance with the provisions of these regulations. If you live in the European Economic Area or the United Kingdom, you can request a list of the precautions we take to protect your personal data and privacy rights from us. Use the contact form that is available on our website or via


The Fichet Group takes all reasonably practicable technical and organizational security measures to protect personal data against accidental or criminal damage, accidental loss and unauthorized access, destruction, misuse, alteration and disclosure.

Storing of files

Your personal data will only be kept for as long as is necessary for the purposes for which it was collected. Consequently, the data and the files it contains are destroyed or removed from our computer systems when we no longer need them. The storage time of the files depends on the type of personal data they contain.

Your rights

Existing data confidentiality legislation gives individuals rights to the personal data organizations hold about them. If you wish to request a copy of the personal data we hold about you, or if you would like us to correct, delete or restrict the processing of your personal data, please send your request in writing to the Fichet Group at

If you no longer wish to receive commercial communications from us, either by email, telephone or post, you can choose this option by clicking the "Unsubscribe" link at the bottom of each commercial email and adjusting your preferences, or by contacting us at

Questions and complaints

In case of problems or complaints about the use of your personal data by the Fichet Group, we request that you first contact us in writing at the address given in the "Contact" section of our website: or by e-mail at

If you are not satisfied with the handling of your query or complaint by the Fichet Group, you can raise the matter with your national data protection authority.

Amendments to these regulations

We reserve the right to change or modify this privacy policy at any time by posting a revised version on our website. It is your responsibility to read this policy each time you provide information or place an order.


A cookie is a small data file that a website you visit can store on your hard drive. A cookie file may contain information (such as a user ID) that the website can use to track your preferences and the pages visited. A cookie may not contain any personal information other than the information you have personally provided. A cookie cannot read data from your hard drive or read cookie files placed by other websites.

The Fichet Group uses cookies to track users' navigation patterns and to improve the ergonomics of its websites.

Users can set their browser to notify them when they have received a cookie so that they can accept or decline it. Users can also refuse all cookies by disabling the "Cookies" feature in their browser. However, the use of cookies is necessary to use all functions of the Fichet Group websites.

When you visit a Fichet Group website for the first time, a banner appears indicating that that website uses cookies.

Social media features contains features related to the social media, such as buttons to share or follow. These features may retrieve your IP address, track which pages you visit on our websites, and may also set a cookie to ensure that the feature works properly.

Social media features are either hosted by a third party or hosted directly on our websites. This privacy policy does not apply to these functions. Your interactions with these features are governed by the privacy policies and other rules of the companies from which they originate.

Your comments

We attach great importance to your views on our various policies. If you have any comments about these regulations, please contact us at

Last updated on [15/02/2018]


Data controller: the person or persons who is or are responsible for determining the purposes of the data processing and the resources allocated for this.

Data Protection Authority: The regulatory authority responsible for everything related to the privacy and protection of personal data in the territory where the Fichet Group or one of the Fichet Group companies operates.

European Economic Area (EEA): The European Economic Area includes all member states of the European Union, plus Iceland, Liechtenstein and Norway.

Personal data: information related to an identified or identifiable individual, for example, the data about Fichet Group employees, third party service providers, job applicants, the employees of its service providers or suppliers, customers, patients using Fichet Group products and users of our website or service centers. This data includes the name, postal address, e-mail address, application file and user account data of the person concerned, as well as correspondence about this. The personal data may also include information about surfing behavior on the internet (e.g. the data associated with a particular cookie) and the IP addresses, if these can be specifically linked to a person.

Processing: any activity related to personal data, in particular the collection and storage of the data, access to the data, their association with other data, their transfer to a third party or their deletion.